Five Reasons Why GMs Need to Plan for Higher Expectations
How GMs Manage Higher Expectations for Quality Will Determine Winners and Losers Leaders in the hospitality industry have walked a fine line throughout the pandemic.…
What’s the True Cost To Clean A Room?
By all accounts things are looking up for hospitality. After three years of pandemic, people are beginning to travel again for leisure, and business travel…
Six Strategies to Attract and Retain Hotel Staff
Labor challenges have put a crunch on hotels. With occupancy rates on the rise across the U.S. - hotels need strategies to find and keep…
Getting Back to Business. And Traveling.
The American Hotel & Lodging Association recently released a report showing an eagerness to return to business travel. Likewise, a Global Business Travel Association survey…
The Cost of Not Enough Housekeeping Staff
The hospitality industry has been hit hard by a labor crisis coming on the heels of the deep impact of COVID. Labor rates for key…
HSS Podcast: Staffing Agency Best Practices
In this lightning round episode, Karla and James talk about some of the best practices for utilizing staffing agencies in hospitality. Get the 6 best…