In 1990, our owners started a third shift janitorial company serving the hospitality industry. Once established, they quickly recognized the need for a reliable back of house workforce, compliant with immigration, IRS, state and federal labor departments. They built it and ultimately, HSS Hospitality Solutions was born.
As a growth-driven company, our strategy has always been to build long-term relationships with hotels, resorts and casinos by exceeding our clients’ expectations. We’ve succeeded.
Today, HSS Hospitality Solutions is recognized as the industry leader. Our commitment to hospitality staffing has earned the trust and respect of the best hotel brands in the business, including four and five-diamond properties. We attribute this, in part, to the fact that each member of our management team has worked in and around the hotel industry. They understand the pressure to provide superior service while cutting costs, and work daily to deliver just such a solution.
Recruiting superior talent is equally responsible for our success. Grassroots recruiting allows us to carefully screen for the proper attitude, skill sets, and work ethic. Clients and guests note our associates’ diligence and care.
All personnel are HSS Hospitality Solutions' employees, so we have a different relationship with them. We offer entry-level positions with the opportunity to advance into supervisory or managerial roles, but we expect professional and ethical behavior in return. And because HSS Hospitality Solutions takes care of our employees— providing consistent hours, bi-weekly payroll, health care insurance options, workers compensation, and inspired leadership —employees tend to stay with us. Our retention rate leads the industry.
Our model offers clients the continuity of full time employees with the scalability of flexible staffing. The same trained associates show up to work at their assigned hotels each day, but the number of our staff flexes with the rise and fall of seasonality and occupancy.
HSS Hospitality Solutions provides the knowledge and experience of a national leader with the local management and recruiting capabilities of a hometown company. Offices in 36 states allow HSS Hospitality Solutions to provide full support to our employees, managers, and most importantly clients, in the 70+ markets we serve.